GET IN TOUCH

We'd Love to Hear From You

Have questions about our jewelry collections or need assistance with your order? Our team is here to help you with any inquiries.

Our Location

Unit 3, 30 Wangee Rd
Lakemba, NSW 2195 Australia

Phone Number

+61 403520145

+61 2 9759 5431

Email Address

info@zimgems.com.au

shaikac@zimgems.com.au

Working Hours

Monday–Friday: 9:00 AM - 5:00 PM

Saturday: By Appointment

Sunday: Closed

Send Us a Message

HAVE QUESTIONS?

Frequently Asked Questions

We offer a free ring sizer that can be delivered to your address. Alternatively, you can visit any local jeweler to get professionally measured. We also have a detailed sizing guide on our website to help you measure at home.

We offer a 30-day return policy on all unworn items in their original condition with tags attached. Custom pieces and engraved items are final sale. Please contact our customer service team to initiate a return.

Yes, we have a team of skilled artisans who can bring your vision to life. Our custom design process begins with a consultation to discuss your ideas, preferences, and budget. We'll then create sketches and 3D renderings before crafting your unique piece.

We recommend storing each piece separately in a soft pouch or jewelry box to prevent scratches. Avoid exposing your jewelry to harsh chemicals, perfumes, or lotions. Clean with a soft, lint-free cloth. For deeper cleaning, use a mild soap solution and soft brush, then rinse and dry thoroughly.